Frequently Asked Questions

Using Tribe, care providers can charge a competitive rate. We charge a 5% fee for every payment made to cover running costs. The 5% should be covered by your care provider. If you are paid via Tribe, there is a 45p standard charge to withdraw funds.

Tribe is independently audited by ORCHA and TEC Standards. We meet NHS Data Security and Protection Tool Kit safety standards, as well as Cyber Essentials accreditation.

Tribe’s community guidelines and standards have been written independently by the Social Care Institute of Excellence.

Visit our case study page for examples of our deployment and Tribe impact.

Tribe connects people in the local community who are seeking support, things to do, or ways to meet others, with volunteers and with activities such as events, groups and clubs that meet their needs or appeal to their interests. Choosing Tribe gives you access to a wide range of local support from your community that fits with how you like to live your life, providing independence and helping you to live in the place you call home longer. Support includes both paid and voluntary support, access to events, groups and other activities.

If there is an issue between a support recipient and support provider we encourage both to discuss any issues if you are comfortable doing so. Explain what you are unhappy about and see if you can work together to find a solution. If you remain unhappy you can end your contract and if appropriate report to Tribe and the local authorities.

If a support provider has concerns about a support recipient, they should decide if it is appropriate to do a safeguarding report to their local council safeguarding team.

If you are unhappy with Tribe’s service please report this to us.

Please report any issues via the Tribe Resolution Centre (on the app or website) and/or to your local council safeguarding team. Their contact details will be on the council website.

If you can’t find a suitable support provider or organisation to support your needs, please contact support@tribeproject.org. You should also get in touch with your local authority. Your local authority will be able to discuss any support you may require and signpost you to any relevant information and resources.

All support providers on Tribe are verified. This includes checking DBS certification and business insurance. Support providers also have the opportunity to access training, manage their skills and qualifications through the Tribe Training Portal.

You can review our ‘Interviewing for support’ guide for further information on questions you may want to ask potential support providers.

If you are attending a charged for activity, they set their own fee which you will need to pay.

For groups advertising on Tribe, such as community and voluntary organisations, activities and volunteer roles there is no charge to use Tribe.

Using Tribe, care providers can charge a competitive rate. We charge a 5% fee for every payment made to cover running costs. The 5% is much lower than comparable services, so you keep more of your fee. If you are paid via Tribe, there is a 45p standard charge to withdraw funds.

Tribe is independently audited by ORCHA and TEC Standards. We meet NHS Data Security and Protection Tool Kit safety standards, as well as Cyber Essentials accreditation.

Tribe’s community guidelines and standards have been written independently by the Social Care Institute of Excellence.

Visit our case study page for examples of our deployment and Tribe impact.

Tribe connects people in the local community who are seeking support, things to do, or ways to meet others, with volunteers and with activities such as events, groups and clubs that meet their needs or appeal to their interests. Choosing Tribe gives you access to a wide range of local support from your community that fits with how you like to live your life, providing independence and helping you to live in the place you call home longer. Support includes both paid and voluntary support, access to events, groups and other activities.

If there is an issue between a support recipient and support provider we encourage both to discuss any issues if you are comfortable doing so. Explain what you are unhappy about and see if you can work together to find a solution. If you remain unhappy you can end your contract and if appropriate report to Tribe and the local authorities.

If a support provider has concerns about a support recipient, they should decide if it is appropriate to do a safeguarding report to their local council safeguarding team.

If you are unhappy with Tribe’s service please report this to us.

Please report any issues via the Tribe Resolution Centre (on the app or website) and/or to your local council safeguarding team. Their contact details will be on the council website.

If you are attending a charged for activity, they set their own fee which you will need to pay.

For groups advertising on Tribe, such as community and voluntary organisations, activities and volunteer roles there is no charge to use Tribe.

If you are already an established support provider then you can register on the platform as soon as you have completed the checks we need to make sure you are operating safely. You will have access to learning opportunities through the Tribe platform from endorsed providers covering a wide range of topics. You will be asked to agree to our quality standards, these have been independently written by Social Care Institute of Excellence.

Support providers delivering help and/or personal care to people in their own homes have to have a current DBS check. To ensure your DBS remains up to date, it is recommended to subscribe to the DBS update service as soon as you have your DBS number.

If you are not currently registered on the DBS update service, you can apply for a new DBS on Tribe, through our partnership with Care Check. This service can be accessed via the Tribe website, you will need a Tribe login for this. There is a charge for this service.

Information on your DBS certificate is not made public, but you should share any criminal convictions with the people buying your service so they can judge whether they want to work with you.

Support providers who do not provide personal care and work with people in community settings are not usually required to have a DBS check, you can check your requirements using our DBS application process, or using the DBS Eligibility tool here.

Support providers are self-employed. Please ensure you remain up to date with legal requirements as a self employed worker. Employment status manual: care workers.

This depends on the type of support you are providing and the demand in your area. You set your own fee, which will take into account the fees set by other support providers and also the level of the local authority payments available for support. You can provide your support to self-funders as well as people funded by the local authority.

Before working with Tribe, please ensure you read our Client Safeguarding Guide. Safeguarding training is available on the Tribe Training Portal.

If you have concerns regarding any support recipient, please report this immediately to your council’s safeguarding team. Their contact details will be on the council website. You can also find information about your local council in the Tribe app and report any issues.

Tribe is independently audited by ORCHA and TEC Standards. We meet NHS Data Security and Protection Tool Kit safety standards, as well as Cyber Essentials accreditation.

Tribe’s community guidelines and standards have been written independently by the Social Care Institute of Excellence.

Visit our case study page for examples of our deployment and Tribe impact.

Tribe connects people in the local community who are seeking support, things to do, or ways to meet others, with volunteers and with activities such as events, groups and clubs that meet their needs or appeal to their interests. Choosing Tribe gives you access to a wide range of local support from your community that fits with how you like to live your life, providing independence and helping you to live in the place you call home longer. Support includes both paid and voluntary support, access to events, groups and other activities.

If you are attending a charged for activity, they set their own fee which you will need to pay.

For groups advertising on Tribe, such as community and voluntary organisations, activities and volunteer roles there is no charge to use Tribe.

Nothing. There are no monthly fees, no annual charges.

It's free, promotes your services and provides you with the tools in order to grow your service to suit the needs of the community.

Any community, voluntary service or group that helps benefit the wellbeing of the community can list it on Tribe. All services and groups can be added via our listing tools online, however, are prevented from being visible until approved by Tribe or authorities in that local area. This is to ensure that all services and groups are safe for everyone.

You can read our guidance document on adding a listing or watch our video guide on listing a group on Tribe.

You can edit existing listings by visiting the community listings page logging in to your Tribe account. If you are having trouble, just get in touch with us or email support@tribeproject.org

Feedback is welcome to improve Tribe's user experience. Users can report issues or suggest improvements, helping the platform to adapt to users' needs. This can be done in-app, on the website or by emailing support@tribeproject.org.

Tribe is independently audited by ORCHA and TEC Standards. We meet NHS Data Security and Protection Tool Kit safety standards, as well as Cyber Essentials accreditation.

Tribe’s community guidelines and standards have been written independently by the Social Care Institute of Excellence.

Visit our case study page for examples of our deployment and Tribe impact.

Tribe connects people in the local community who are seeking support, things to do, or ways to meet others, with volunteers and with activities such as events, groups and clubs that meet their needs or appeal to their interests. Choosing Tribe gives you access to a wide range of local support from your community that fits with how you like to live your life, providing independence and helping you to live in the place you call home longer. Support includes both paid and voluntary support, access to events, groups and other activities.

If you are attending a charged for activity, they set their own fee which you will need to pay.

For groups advertising on Tribe, such as community and voluntary organisations, activities and volunteer roles there is no charge to use Tribe.

Nothing. There are no monthly fees, no annual charges.

It's free, promotes your services and provides you with the tools in order to grow your service to suit the needs of the community.

Any community, voluntary service or group that helps benefit the wellbeing of the community can list it on Tribe. All services and groups can be added via our listing tools online, however, are prevented from being visible until approved by Tribe or authorities in that local area. This is to ensure that all services and groups are safe for everyone.

You can read our guidance document on adding a listing or watch our video guide on listing a group on Tribe.

You can edit existing listings by visiting the community listings page logging in to your Tribe account. If you are having trouble, just get in touch with us or email support@tribeproject.org

Feedback is welcome to improve Tribe's user experience. Users can report issues or suggest improvements, helping the platform to adapt to users' needs. This can be done in-app, on the website or by emailing support@tribeproject.org.

Tribe is independently audited by ORCHA and TEC Standards. We meet NHS Data Security and Protection Tool Kit safety standards, as well as Cyber Essentials accreditation.

Tribe’s community guidelines and standards have been written independently by the Social Care Institute of Excellence.

Visit our case study page for examples of our deployment and Tribe impact.

Tribe connects people in the local community who are seeking support, things to do, or ways to meet others, with volunteers and with activities such as events, groups and clubs that meet their needs or appeal to their interests. Choosing Tribe gives you access to a wide range of local support from your community that fits with how you like to live your life, providing independence and helping you to live in the place you call home longer. Support includes both paid and voluntary support, access to events, groups and other activities.

It's free, promotes your services and provides you with the tools in order to grow your service to suit the needs of the community.

Everyone who has access to Tribe on desktop or mobile can search on Tribe. Tribe is used by residents, their friends and family, and people working in the community.

Tribe is a consortium, Bronze Labs is the lead partner and a key technology collaborator alongside Microsoft. We work with TSA to look at quality standards. Co-production is a big part of Tribe and Helpforce and Humanly have shaped the interface. Training is fundamental to Tribe and we have worked with a number of partners to provide fantastic courses and resources; these include Skills for Care, Carers UK and Shared Lives Plus.

Knowing what services, community groups or resources are available in your community can be hard. Tribe offers a place where people can easily access this information all in one platform. Social Prescribers and Community Workers can use Tribe to signpost people to listings and be aware of what new services are being added. For those who are not digitally confident, Tribe offers a PDF or easy print function so physical copies of listings can be provided with ease. We aim to cater for everyone’s needs, so that we can all live in the place we call home, with the people and things we love, in communities where we look out for each other.

Here’s a short video on how to find listings. Want to hear from people who are already using Tribe? Visit our case study page.

It depends on the volume of listings. Contact Tribe Support for assistance with multiple listings, and use video tutorials for single listings. The team is available for any questions or troubleshooting. Watch this video to guide you through adding a listing. If you have the same event in many different locations or at different times then the Tribe team can help you to duplicate the listings. Contact us at support@tribeproject.org.

Tribe has automated tools to keep information up-to-date. Activities with specific end dates are removed, directory organisations are updated automatically as per agreements with each one, typically this is every 24 hours.

Tribe's website and app meet accessibility standards and WCAG Compliance. Ongoing efforts include making Tribe accessible to those with visual impairments using screen-reading technology.

Feedback is welcome to improve Tribe's user experience. Users can report issues or suggest improvements, helping the platform to adapt to users' needs. This can be done in-app, on the website or by emailing support@tribeproject.org.

Tribe employs a moderation tool to prevent inappropriate content from being listed; the team also actively monitors new listings.

We’re constantly improving our website and apps to make them more user friendly. We also have several step-by-step & video guides to help you get started on Tribe. If you do get stuck at any point or think of a way to improve the experience for more people, please do get in touch with us at support@tribeproject.org.

Tribe can pull information from existing directories, whether they are online platforms or spreadsheets currently being used to refer people to services. This prevents people from entering the same information across multiple directories in one area. If you would like us to work with a directory, please contact us on support@tribeproject.org.

Nothing. There are no monthly fees, no annual charges.

You can upload your certificates to your profile. You can also complete Tribe courses to update and refresh your learning.

It's very simple to become a Tribe Training Provider. Just get in touch and request a demo to info@tribeproject.org. If you're happy with what you see, then we'll get you set up.

Call us on 01952 288215 or email info@tribeproject.org to discuss how you can commission Tribe.

Tribe is independently audited by ORCHA and TEC Standards. We meet NHS Data Security and Protection Tool Kit safety standards, as well as Cyber Essentials accreditation.

Tribe’s community guidelines and standards have been written independently by the Social Care Institute of Excellence.

Visit our case study page for examples of our deployment and Tribe impact.

Tribe has been accepted to the G-Cloud government procurement framework as a ‘Social Action and Micro-commissioning’ solution.