Support

Tribe isn't like a Facebook group or a volunteering app. Tribe, with its partner Community Catalysts, will encourage skilled community support providers to become established in national ‘dark patches’ where care costs are prohibitive or no support provision exists. Tribe drops the barriers to local people delivering paid support work, ensuring through its partnerships with Community Catalysts and Skills for Care, that people have the right attitudes, skills and knowledge to do their job well and safely. Tribe offers the opportunity for continuous learning and development. Tribe will ultimately help make your support experience more responsive and personal.

It takes just a minute to create a call for help and that call is sent out to the community instantly. You choose who you want to receive help from and the time.

Who ever you choose. Tribe isn't a care company, it is a facilitator to those who need help and those who can help.You take your pick of the support providers around you.

Yes and No. You can put out requests for voluntary or paid help. Support providers set their own fee. You can pay support providers directly or use care package credits through your local council. Tribe is a free platform and so the only cost is for your personalised support.

In the first instance talk to your support provider. Explain what you are unhappy about and see if you can work together to find a solution. If you remain unhappy you can end your contract and find another support provider. If you feel that the provider is providing an unsafe service then you can report them to your local council safeguarding team.Their contact details will be on the council website.

This will be identified through Tribe analytics and raised as a concern to Community Catalysts and to your local Council. They will contact you to discuss ways to make sure you get the help you need.

Tribe isn't like a Facebook group or a volunteering app. Tribe, with its partner Community Catalysts, will encourage skilled community support providers to become established in national ‘dark patches’ where care costs are prohibitive or no support provision exists. Tribe drops the barriers to local people delivering paid support work, ensuring through its partnerships with Community Catalysts and Skills for Care, that people have the right attitudes, skills and knowledge to do their job well and safely. Tribe offers the opportunity for continuous training and development. Tribe will ultimately help make your support experience more responsive and personal.

If you are already an established support provider or employed personal assistant then you can register on the platform as soon as you have completed the checks we need to make sure you are operating safely. Newcomers who want to set up a community enterprise or business will be referred to our partner Community Catalysts. Community Catalysts will take you through a personalised development programme designed to ensure that your service will be sustainable, legally compliant and high-quality. You will have access to learning opportunities through the Tribe Platform that meet national sector skills council standards. You will be asked to sign up to ‘Doing it Right’ standards which are linked to standards for the care sector and set out the way in which you will work.

Support providers delivering help and/or personal care to people in their own homes have to have a current DBS check. ‘Current’ means a DBS check that has been made within the last 3 years. The Tribe Platform allows you to upload your DBS certificate, which will be checked by the platform to ensure it is valid. Information on your DBS certificate is not made public, but you should share any criminal convictions with the people buying your service so they can judge whether they want to work with you. Support providers who do not provide personal care and work with people in community settings are not usually required to have a DBS check, although you should check this first with Community Catalysts. If you do not need a DBS check, you should tick the button on the Tribe platform that says ‘DBS certificate not required’ so that customers know this before they decide to use your service.

It depends on the area in which you live and what you are offering. Tribe provides information about opportunities in your local community that help create a stronger and independent neighbourhood. The opportunities are therefore dependant on how many people in your community require the kind of help you provide.

Support providers are self-employed. Tribe in some areas also provides a platform for personal assistants seeking employment to provide individual support. Personal assistants are directly employed by the person they support.

This depends on the type of support you are providing and the demand in your area. You set your own fee, which will take into account the fees set by other support providers and also the level of the local authority payments available for support. You can sell your support to self-funders as well as people funded by the local authority. If your fees are competitive and you provide the kinds of support people are looking for you are likely to be in demand.

Report this immediately to your council’s safeguarding team. Their contact details will be on the council website. You can also find information about your local council in the Tribe app and report any issues.

Nothing. It is completely free to add your services to Tribe.

Everyone who has access to the Tribe app on desktop and mobile. Your services are also automatically listed on third-party systems for local signposting, and shared with clinical professionals for referrals.

It's free, promotes your services across multiple signposting systems and provides you with the tools in order to grow your service to suit the needs of the community.

A national shortage of 105,000 carers. To upskill a carer, care companies incur a £3,500 training charge. Accelerated by Brexit, industry churn has now been increased to 33% which has made it impossible to train new carers fast enough. Training charges incurred by care companies are being passed on to local government with administration charges as high as 30% - This is a particularly big problem in rural areas and clearly the model is no longer sustainable. Preventative service withdrawal is also accelerating the industry crisis. Ultimately thousands of vulnerable and socially isolated people are going without help.

Tribe isn't like a Facebook group or a volunteering app. Tribe will bring skilled community support providers to national ‘dark patches’ where administrative costs are prohibitive or no support provision exists. We will drop the barriers to paid support work - People in rural and high inequality areas can receive industry recognised support skills with an opportunity for continuous training and development.

Council leaders are telling us ‘Micro Commissioning’ via Tribe is a tangible solution to their ‘collapsing’ adult social care provision. The business case produced by our pilot local authorities procurement is compelling. Although it highlights a £800k fiscal saving through administrative cost reduction, based on a projected 400 new care providers, the largest risk identified was continuing with the current model - It has been proven internally current methods of care provision are not sustainable. Areas with no care provision are growing across the UK, loneliness and social isolation are now seen as chronic in rural areas. Skills for Care and Community Catalysts are partners of the Tribe project helping provide access to the support and learning that local people need to establish a sustainable, legal and high quality care service. British Red Cross and senior civil servants have all backed our project for its impact to support socially isolated individuals using resources from their own community. Six additional local authorities and two CCG’s have contacted us directly to discuss deployment of Tribe within their region.

Call us on +44(0)1952 288218 or email info@tribeproject.org to discuss our licence fees.

Tribe has been accepted to the G-Cloud government procurement framework as a ‘Social Action and Micro-commissioning’ solution.

Tribe will employ Virtual Reality ‘Cardboard kits’ sent to people through post who have signed up to become support providers. You will then just need a smartphone and the Tribe app to start using immersive virtual reality simulations.

Tribe will use virtual reality immersive simulations to prepare support providers for real situations they are likely to face in delivering their service. Training support providers in this way helps people to have a realistic understanding of the role and skills they need without cost.

Adaptive training is all facilitated via a user friendly, multi-platform smartphone app, which generates tangible analytics as the individuals training progresses - this provides a way to facilitate continuous development in-line with current regulations and is constantly updated. You will always have the resources needed to keep up-to-date with the industry standard.

To upskill a support provider, care companies incur a £3,500 training charge. Accelerated by Brexit, industry churn has now been increased to 33% which has made it impossible to train new support providers fast enough. Training charges incurred by care companies are being passed on to local government with administration charges as high as 30% - This is a particularly big problem in rural areas and clearly the model is no longer sustainable. Using Tribe, these costs can be avoided.

When using adaptive training, you will have the opportunity to gain industry recognized qualifications and learning programmes by completing the modular courses.