Accessibility

Tribe is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards to WCAG 2.1 Level AA and W3C conformance.

• Measures to Support Accessibility

  Tribe takes the following measures to ensure accessibility of Tribe:

  • Include accessibility throughout our internal policies
  • Assign clear accessibility targets and responsibilities
  • Employ formal accessibility quality assurance methods
• Conformance Status

  The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Tribe is partially conforming with WCAG 2.1 level AA and WCAG 2.1 level AAA.

• Additional Accessibility Considerations

  Although our goal is WCAG 2.1 Level AA conformance, we have also applied some Level AAA Success Criteria: Re-authentication after a session expires does not cause loss of data.

• Compatibility

  Tribe is designed to be compatible with the following technologies:

  • Our preferred browser for Tribe is Google Chrome
  • iOS support on iPhone and iPad from iOS 11. Below iOS 11 can cause some issues but is compatible
  • Android support from Lollipop 5.0
  • Browsers such as Firefox, Opera, Safari, Internet Explorer and Edge are compatible, but have some known issues

  Tribe is not compatible with Internet Explorer 10 and below

• Technical Specifications

  Accessibility of Tribe relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • CSS
  • JavaScript

  These technologies are relied upon for conformance with the accessibility standards used.

• Limitations and Alternatives

  Despite our best efforts to ensure accessibility of Tribe, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

• Known Limitations for Tribe

  User generated content such as uploaded images may not have text alternatives and language is not internationalised as we cannot ensure the quality of contributions. We monitor user activity and typically respond to issues within 2 working days. We are also implementing artificial intelligence to control user generated content, such as profile photos that are not conformant. Please report any issues you encounter via the app, or by direct contact.

• Assessment Approach

  We have assessed the accessibility of Tribe by the following approaches:

  • Internal & external evaluation
  • Tribe has adhered to a formal quality assurance process throughout the design and development process internally using British Association Standards for Accessibility
  • Tribe has adhered to a formal quality assurance process via external co-production, this began with Shropshire Council, University of Suffolk, and Dorset Council.
  • Our current processes have been designed and developed by Design Humanly, and are now in practice with our internal user experience team with consortium partners and our deployed areas.
    • Humanly was specifically chosen for their expertise in complex social problems.
    • Jenni Parker - BSc Product Design and Innovation
    • MSc Product Service System Design
    • Industrial Design
    • Ali Fawkes - PGCE
    • M.Ed Special and Inclusive Education
    • Copenhagen Institute of Interaction Design - Intensive Program
  • Tribe has been through user experience and usability testing by several external sources including University of Suffolk Usability Testing Department throughout the development process
  • Tribe has been through accessibility testing by several external sources throughout the development process
  • Tribe has been assessed and accredited by The Organisation for the Review of Care and Health Apps (ORCHA), the World’s leading health app evaluation and advisor organisation