Community Guidelines.

Tribe is an inclusive, non-discriminative platform with the goal to provide equal opportunities in the health and social care industry as well as providing the best support possible in your community. All users must adhere to the Tribe Terms of Service, Tribe Agreement and Community Guidelines.

Tribe Agreement

Be Kind and Helpful

It's easy to hide behind social media and technology. Please use Tribe in a constructive way and be kind and helpful when communicating on behalf of Tribe and in and around the community.

Do Not Discriminate

You do not tolerate hate, racism, abuse, hateful language, or discrimination of any form. Please do not judge others - respect that everyone is different.

Be Respectful

The people you are in contact with are members of your community. Respect that everyone may not be the same as you, have different views, and are on different paths in life.

Do Not Take Advantage

You prohibit any activity within Tribe that could take advantage of someone elses misfortune or vulnerabilities. From scams to accepting gifts, you are here to help provide a safe place for the most vulnerable in your community.

No Harm

You prohibit any activity within Tribe that could hurt another Tribe member. From sending hateful content to physical abuse, you shall endeavour to prevent all forms of safeguarding incidents and protect your community.

Report It!

You have a duty and responsibility to maintain the decency of the Tribe community. If you spot anything that can be deemed as a hate-crime, harmful, hurtful or highlights any safeguarding issues, you must report it.

Stay Safe

Please remember to follow all safety guidelines and instructions from Tribe, your local authorities, and national government when out in the community. You should only help out or accept help if it you can do so without restrictions that prevent you and others from being safe.

Here are some tips to limiting your exposure during the current pandemic.

Clean Hands

Clean your hands with an alcohol-based sanitizer, and wash them regularly with soap and water.

Clean Surfaces

Clean all surfaces with disinfectant, especially ones you touch regularly.

Keep Distance

Avoid crowded areas when going out, especially for people of old age and those with underlying health conditions. Remain at a safe distance when required to be near others.

Avoid Contact

It might be that you can just help out without coming into contact with others. Leave items on the doorstep, use video services instead of person-to-person. Think about ways you can limit contact whilst also helping out.

I Have Symptoms

If you are displaying symptoms, please inform Tribe immediately by selecting the self-isolating button in your profile section of the Tribe app.

You should also arrange to book a test.

Accepting Support

Tribe is an open, inclusive platform for everyone in your community, and although we try to maintain a safe environment, sometimes this cannot be 100% achievable. In all communities there are some people that just don't want to respect our terms and mutual agreements, and that are out for personal gain at the advantage of the vulnerable.

All support providers that use Tribe are approved by regulatory bodies, and as such are 100% safe to use when accepting help. Anybody in your community, however, can offer to help as a volunteer and sometimes they might not be approved by a regulatory body. As such, there can be risks. When looking to accept help from volunteers in your community, we've put together a few things that can help determine your safety so you can make informed decisions about who you choose to help you.

Community Safety Rating

When looking at volunteers and support providers, you will see a support rating along with the number of times that they have helped in your community. This should give you some comfort that they have been helping successfully and approved by your fellow neighbours.

DBS Certification

Most, if not all support providers, are DBS certified. Being DBS certified, however, is not compulsory. When looking at volunteers and support providers, you shall see if they are DBS certified and approved by Tribe. Not having a DBS certification, does not automatically assume that they are unsafe to provide help in your community, and as such, you should always look to other merits and safety ratings on their profile.

Profile Photo & Location Details

When signing up to Tribe, every volunteer and support provider must provide a profile photo and address. This is so you can be sure that the person you are accepting help from, is who they say they are. When opening the door, always check to make sure their details match.

Keeping Safe

When someone turns up to help, make sure you follow this helpful guideline to looking after yourself.

  • When opening the door to someone, make sure they are who they say they are
    • Look at their profile photo to see if they are the same person
    • Ask for their full name and pick out a line from their profile, asking them to confirm
  • Make sure that everyone is wearing suitable protective wear, such as face masks, so long as there are no personal circumstances limiting you or them
  • Always maintain distance where possible
  • Always follow government advice and protocols
  • Sanitize areas and wash your hands as often as possible
  • Always report incidents. You can find out more about our reporting procedures in our Tribe Terms of Service
Completing Help Requests

Once you have received help, we will ask you to tell us how it went. Please inform us how everything went so that we can improve the system, to make sure that you received the correct level of support, to see how well our volunteers and support providers are doing, and so that we can better understand the needs in your community.

Gifting

It might be that you want to gift something to the person that has helped you, a nice bonus, a small amount of money to show your appreciation. Although an innocent gesture, under no circumstance should you gift anything. Gifts can be interpreted as compensation and as such could trigger legal concerns. From a safeguarding view, others may take advantage of your generosity. We also inform our support providers and volunteers not to accept any form of gift for the help they provide, and so if anyone asks for a gift, please report them immediately.

Danger to Life

If at any moment you feel threatened or in danger, there are a few things you can do to get help.

  • Get out of the immediate vicinity
  • Call the emergency services if safe to do so, or
  • Subtly access the emergency services:
    • On iPhone, Press and hold the side lock button and one of the volume buttons for 5 seconds
    • Add an emergency contact to your android lock screen for quick access
    • Register with the emergencySMS service by texting ‘register’ to 999 and follow the instructions you are sent
  • Always report incidents when possible. You can find out more about our reporting procedures in our Tribe Terms of Service

If the person who is helping you is in need of help themselves due to danger of life, if they have had a fall or injury, please call the emergency services and also report any incidents in Tribe.

Providing Support

Decline Gifts

Everyone who is looking for help on Tribe is told not to give gifts for the support they have received. From a safeguarding view, others may take advantage of their generosity, so please decline any form of gift if offered for the support you provide.

Keeping Safe

When you are out in the community, helping others, make sure you follow this helpful guideline to looking after yourself.

  • When entering someones house, make sure you greet them politely and prove to them who you are
    • Make sure that your profile photo is current so that they can identify you
    • Tell them your full name and confirm any information that they require
  • Make sure it is safe to carry out any tasks before doing them
    • Make sure that you have enough space
    • Make sure that you are able enough
    • Make sure that everyone around you is at a safe distance
    • Make sure that you follow best practices and safety guidelines
  • Look for exits in case of an emergency
  • Don't do anything that is beyond your limitations that could put others or yourself at harm
  • Make sure that everyone is wearing suitable protective wear, such as face masks, so long as there are no personal circumstances limiting you or them
  • Always maintain distance where possible
  • Always follow government advice and protocols
  • Sanitize as often as possible
  • Always report incidents. You can find out more about our reporting procedures in our Tribe Terms of Service
Completing Help Requests

Once you have completed a request for help, please inform us by completing the sign off form in the app on the request details screen, detailing any issues you faced, any concerns that you have, and provide a rating on the wellness of the person you helped. This will tell us if the person is in need of additional support.

Code of Conduct

We want Tribe to be valued for the support it provides and trusted for the way in which our volunteers and support providers work to deliver the best support for all the people in the community.

We are also committed to making sure that we deliver support in the right way to bring benefit through both what we do and how we do it. The trust and confidence of our partners, and our communities depend on it.

We must all live up to the standards set out in our terms, agreements and its supporting guidelines to ensure that Tribe continues to be a community that is valued and trusted by society, and for which we are all proud to be apart of.

You must also be prepared to exercise good judgement and common sense in deciding the right actions to take, because our supporting policies, agreements and guidelines cannot cover every situation that may arise. You should ask questions if you are unclear about any aspect of Tribe, or if you are not sure how to respond to an issue that we do not address. You must also promptly report any known, suspected or observed violations of laws, regulations, terms of service or safeguarding issues of which you become aware.

  • Ask questions and raise concerns: everyone has a duty to report any suspected violation promptly
  • User safety is paramount
  • We are committed to promote and maintain a culture of respect and equal opportunities: any person who believes that they or others have been subject to unlawful discrimination or harassment should report the incident
  • Behave towards others with integrity, honesty, courtesy, consideration, respect and dignity.
  • Take personal responsibility for safety and health and for understanding how your work may affect others.
  • Understand the hazards associated with your work, manage the risks responsibly and only undertake work for which necessary safety and health training has been provided
  • Seek to continually improve and reduce the environmental impact of your duties
  • Do not use Tribe resources or facilities to carry out, support or further any personal political activities
  • Do not act, or appear to act, as a representative of Tribe when engaging in personal political activities
  • Provide support to your community in accordance with relevant guidelines
  • You must comply with all data privacy and associated laws
Responsibilities and Accountability

It is important for you to know what you are committing to when you provide support, both voluntary and paid.

  • You have a duty to respect Tribe's policies
  • Be punctual and do your duties promptly and reliably
  • Accept the guidance and decisions from Tribe
  • Be willing to learn and participate in training programs, and meetings
  • Maintain a smooth working relationship
  • Ensure that you conduct yourself properly and behave in the right manner
  • Take good care of your health and report any sickness immediately
  • Always communicate any issues or concerns. You can find out more about our reporting procedures in our Tribe Terms of Service
Danger to Life

If at any moment you feel threatened or in danger, there are a few things you can do to get help.

  • Get out of the immediate vicinity
  • Call the emergency services if safe to do so, or
  • Subtly access the emergency services:
    • On iPhone, Press and hold the side lock button and one of the volume buttons for 5 seconds
    • Add an emergency contact to your android lock screen for quick access
    • Register with the emergencySMS service by texting ‘register’ to 999 and follow the instructions you are sent
  • Always report incidents when possible. You can find out more about our reporting procedures in our Tribe Terms of Service

If the person you are helping is in need of urgent help themselves due to danger of life, if they have had a fall or injury, please call the emergency services and also report any incidents in Tribe.

Health, Safety & Risk Management

Although Tribe does not employ volunteers or support providers directly, we have a responsibility in making sure reasonable care is taken to prevent causing harm to others in the community. As a volunteer or support provider, you have a duty of care to all those receiving help. This means promoting wellbeing and making sure that people are kept safe from harm, abuse and injury.

Health & Safety

It is everyone's duty to make sure they follow health and safety guidelines to make sure we provide a safe environment in your Tribe Community.

Tribe sets out health and safety policies and procedures to help you remain safe when providing or receiving support in your community. You should always refer to the Tribe Terms of Service and Community Guidelines for guidance on yours and others health and safety.

If you are a volunteer, working on behalf a voluntary organisation, please also refer to their individual guidance.

Please familiarise yourself with our Health and Safety Guide before carrying out any work in your community.

Fire Awareness

All volunteers and support providers should be made aware of, and instructed and trained to ensure that they understand the fire precautions applicable to the building and the action to be taken in the event of a fire. The aim should be to ensure that all volunteers and support providers received instruction appropriate to their responsibilities in the event of an emergency. Homes in the community are not subject to inspections and registration but fire training is equally important.

Each year 700 people die from fire in their own home. A further 14000 are injured. The best way to avoid danger is to prevent fire starting in the first place.

Please see our Fire Awareness Guide to make sure you are compliant in your duties when carrying out work in the community.

Infection Prevention & Control

Infection and infectious diseases in humans are caused when harmful germs, known as pathogens (or pathogenic micro-organisms), enter the body and grow. These micro-organisms are so small they can only be seen by using a microscope.

Infectious diseases, unlike other diseases such as heart disease and diabetes, can spread from person to person. As with all illnesses, prevention is better than cure. Following agreed ways of working that stop the spread of pathogens can help to prevent and control infection.

Please see our Infection Prevention & Control Guide to make sure you are compliant in your duties when carrying out work in the community.

Contact us

You can contact us by mail, email or the Tribe Resolution Centre located in the Tribe app

e-Innovation Centre, Priorslee, Telford, Shropshire. TF2 9FT

support@tribeproject.org