We believe that Tribe is much more than a marketplace that merely connects those seeking care with care providers. We understand that everyone is different, and you will have specific requirements to the way you want support.
Finding care and support isn't about finding a succession of strangers with the right qualifications. Finding someone who is an expert in you is far more beneficial - someone to help you, be you.
Shape how you want to be supported. Find and manage local support providers that suit your requirements.
Manage your care and support requirements, agreements, schedules and payments all in one place.
Integrate non-intrusive and private smart devices to help your loved ones remain independent in their home.
Our community of support providers are verified, recruited, trained and supported so they can help you get the support you require.
We make sure that everyone adheres to our community guidelines and standards, that is inclusive, friendly, and above all, safe for everyone.
All of our support providers go through a standards check before carrying out any work in the community.
What you spend goes directly to your support and not used to maintain company running costs.
Support providers will be able to develop consistent relationships with you and focus on what you want.
Choose who supports you and how, rather than having to accept support from a succession of strangers.
You will have access to help groups and support services near to you that can help with your specific needs.
Whether it's a 30-minute visit, a one-off, or 24/7 support, you get support whenever you require it.
You will have full visibility and control over the support you receive.
Nothing. There are no monthly fees, no annual charges. In fact, using Tribe will actually help you make money.
How? Typically, when looking for care and support, you will pay for the care you receive from an agency. Agencies will charge above the average rate to help cover their running costs, but these costs are charged on to the care recipient, and the person who carried out the care only gets paid a small percentage.
With Tribe, we only charge a small transaction fee for every payment made to a care provider. This means that as someone looking for care, you don't get over charged, and as someone providing care, you get more for the work you do.
In the first instance talk to your support provider if you are comfortable doing so. Explain what you are unhappy about and see if you can work together to find a solution. If you remain unhappy you can end your contract and find another support provider. If you feel that the provider is providing an unsafe service then you can report them using the Tribe app and to your local council safeguarding team. Their contact details will be on the council website.
This will be identified through Tribe analytics and raised as a concern to Community Catalysts and to your local authority. They will contact you to discuss ways to make sure you get the help you need.
All support providers on Tribe are verified. This includes checking DBS certification, business insurances and relevant training.
Support providers also have the opportunity to manage their skills and qualifications through the Tribe Academy.
On every profile, you will also be able to see reviews and ratings left by the community.
Take the stress out of finding care and support, and join a trusted, ever-growing community, for free, today.