Find approved providers in your area offering care and support services.
Check the skills, services and prices of local providers to find the right match for you.
You can message or arrange a callback with providers to get more information and to book services.
You can pay providers directly on Tribe, using our safe & secure online payment option.
All of the providers offering paid services on Tribe are checked before being listed.
Providers on Tribe offer a wide variety of services, helping you find the exact support you're looking for.
Find an approved provider on Tribe who can support you and your family.
Using Tribe, care providers can charge a competitive rate. We charge a 3% fee for every payment made to cover running costs. The 3% is much lower than comparable services, so you keep more of your fee. If you are paid via Tribe, there is a 45p standard charge to withdraw funds.
If there is an issue between a support recipient and support provider we encourage both to discuss any issues if you are comfortable doing so. Explain what you are unhappy about and see if you can work together to find a solution. If you remain unhappy you can end your contract and if appropriate report to Tribe and the local authorities.
If a support provider has concerns about a support recipient, they should decide if it is appropriate to do a safeguarding report to their local council safeguarding team.
If you are unhappy with Tribe’s service please report this to us.
Please report any issues via the Tribe Resolution Centre (on the app or website) and/or to your local council safeguarding team. Their contact details will be on the council website.
If you can’t find a suitable support provider or organisation to support your needs, please contact support@tribeproject.co.uk. You should also get in touch with your local authority. Your local authority will be able to discuss any support you may require and signpost you to any relevant information and resources.
All support providers on Tribe are verified. This includes checking DBS certification and business insurance. Support providers also have the opportunity to access training, manage their skills and qualifications through the Tribe Training Portal.
You can review our ‘Interviewing for support’ guide for further information on questions you may want to ask potential support providers.
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