Get the Help
You Need

Whether you’re after help from a local volunteer or require a full 24/7 support service, find verified people around you who can help.

How Does It Work?

  • 1Get the AppSearch Tribe Online for support or get Tribe on Android or iOS .
  • 1Call for HelpSearch for people in your community that can help you or create a call for help and post it to the community.
  • 2Receive HelpSelect someone from your community who has offered the support you need.

Flexible Support

Tribe puts you in control of the support you receive. Choose who and how you are supported by networks of volunteers and professional support providers in your community. Support is personalised to your needs and flexible to changing support requirements.

Your support can lessen or grow as your needs change, from a 30-minute visit, a one-off job that you need help with, through to round-the-clock 24/7 support.

We know that it can be very difficult to ask for help. Your friendly Tribe community is there to walk you through your support and personal need options.

Care That's Not Costly

Tribe cuts out the high running costs of care companies. Using Tribe, you can create your own personalised care package to suit your needs.

Support is offered by both professional carers and local volunteers, which allows communities to build close relationships and deliver higher quality support.

Our model is sustainable, we deliver more value to consumers and support ethical self-employment models which will create new roles people enjoy and prosper from.

Features

  • More ChoiceYou will see all the support providers within your community and can choose who you want help from.
  • Service SignpostingYou will have access to services near to you that can help with your specific needs.
  • 24/7 SupportWhether it's a 30-minute visit, a one-off, or 24/7 support, you get support whenever you require it.
  • Support ManagementYou will have full visibility and control over the support you receive.

Benefits

  • Better ValueWhat you spend goes directly to your support and not used to maintain company running costs.
  • Support Ethical Self-employmentThey will be able to develop consistent relationships with you and focus on what you want.
  • High Quality Personalised SupportChoose who supports you and how, rather than having to accept support from a succession of strangers.
  • More IndependenceChoosing when to get up, eat, sleep, and socialise. Support providers can even assist you on outings.

FAQs

Common questions about Tribe

Why is Tribe different to other platforms?
Tribe isn't like a Facebook group or a volunteering app. Think of it more like an Uber for support. Tribe, with its partner Community Catalysts, will encourage skilled community support providers to become established in national ‘dark patches’ where care costs are prohibitive or no support provision exists. Tribe drops the barriers to local people delivering paid support work, ensuring through its partnerships with Community Catalysts and Skills for Care, that people have the right attitudes, skills and knowledge to do their job well and safely. Tribe offers the opportunity for continuous training and development. Tribe will ultimately help make your support experience more responsive and personal.
How quickly can I find someone to provide the support I am looking for?
It takes just a minute to create a call for help and that call is sent out to the community instantly. You choose who you want to receive help from and the time.
Who will be my support provider?
Who ever you choose. Tribe isn't a care company, it is a facilitator to those who need help and those who can help.You take your pick of the support providers around you.
Do I have to pay anything?
Yes and No. You can put out requests for voluntary or paid help. Support providers set their own fee. You can pay support providers directly or use care package credits through your local council. Tribe is a free platform and so the only cost is for your personalised support.
What if I’m unhappy with my service?
In the first instance talk to your support provider. Explain what you are unhappy about and see if you can work together to find a solution. If you remain unhappy you can end your contract and find another support provider. If you feel that the provider is providing an unsafe service then you can report them to your local council safeguarding team.Their contact details will be on the council website.
What if nobody responds to my request for help?
This will be identified through Tribe analytics and raised as a concern to Community Catalysts and to your local Council. They will contact you to discuss ways to make sure you get the help you need.

What questions should I ask support providers?

How do you know the person or organisation is going to be reliable?
Ask things like...
  • How long has your enterprise been running?
  • What is your track record?
  • Can you supply references from other people you have supported?
How does the person or organisation ensure the safety of the people that they support?
Ask things like...
  • How do you assess and manage risks?
  • Do you have policies (and use them!) on things like health and safety, safeguarding and abuse?
  • Have you and your workers had a criminal records (DBS) check? Can I see it?
Do you and your workers have the skills they need to deliver the services and supports they offer?
Ask things like...
  • What training have people done?
  • How do you make sure that people’s skills and knowledge are kept up to date?
What are everyone’s rights and responsibilities in the arrangement?
Ask things like...
  • Is there a contract that we both have to sign that will clearly set out who will do what, when, where and how?
  • How much will I have to pay and how will this happen in practice?
How will they ensure that the information they have about you is kept confidential?
Ask things like...
  • Can I see your policies on confidentiality and General Data Protection Regulation (GDPR)?
How will they find out whether or not you are happy with the service?
Ask things like...
  • What happens if things go wrong?
  • Can I see your complaints procedure?
If a person or organisation is helping you with personal care, in the place where you live, they may need to be registered with the Care Quality Commission.
* Individuals contracted directly by you, working under your control and direction are exempt from CQC regulation.

Ask things like...
  • Is your service registered with the Care Quality Commission?
  • If you are, can I see a copy of your last inspection report?

Get the Help You Need

Maggie Welch

Support Provider

Sagar Jeram

Support Provider

Sophie Gill

Support Provider

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